What should the customer know about our pricing?

When we estimate our projects we list everything that is included. We don't want to come back at the end with additional costs or fees on top of the original estimate. If we find something during the work that will cost extra, such as structural damage, we let the customer know right away and discuss it with them on site.

What is our typical process for working with a new customer?

We like to meet our customer and see the project area before we provide an estimate. We do this so that we can provide a thorough estimate and avoid additional charges when the project is finished.

What questions should customers think through before talking to professionals about their project?

Customers should really think about what they want their bathroom to look like, how much they're willing to spend, and can they handle the disruption of construction in their home.

What advice would I give a customer looking to hire a provider in my area of work?

I would advise customers to get estimates from at least 3 contractors and really look at the estimate to see what the contractor is bidding on. Sometimes contractors leave things out and come back at the end with more charges, so sometimes the lowest price isn't the best price. Also, experience counts for something when you're hiring a contractor.

What training do I have that relates to our work?

I have over 20 years of experience in the remodeling industry.

I am also certified by Washington State to perform renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes.

How did I get started doing this type of work?

I started my career doing side work for my friends' parents in high school while I worked at a flooring store. After high school, I started my own business installing flooring, specifically tile and laminate, which at the time was a reasonably new innovation. I soon expanded my repertoire to include remodeling and have been working hard at it ever since.

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